How can I be assigned a valid Data Services Case Number?

Data Service Case Request Guidelines:

1) Create a new email message where the subject line of the email ONLY states "Data Service Request" or "Data Service Enquiry"

Note: Do not put your Customer ID number, Tech Support Incident Numbers or anything else on the subject line other than the prescribed text indicated as this ensures that your message is correctly filtered and assigned to a Data Services Engineer or Technician.

2) In the body of the message provide your Customer ID:

for example: Customer ID: 111111111

A customer ID is issued when you first registered a product to uniquely identify you or your company on our registered users database.

Note: If you are a Professional Partner or Accredited Partner who is submitting a data file on behalf of one or more of your clients, please ensure  that you provide their Customer ID and Company Name so that we can match it to an existing entry in our registered customers database.

3) In the body of the message provide your registered Company Name and Trading Name (if applicable)

for example: Company Name: The Ice Cream Factory

- you would have provided us with a company name when you registered a Quicken, QuickBooks or Quicken Payroll Premier product

Note: You may have registered the product as an individual and not as a company, in this situation just provide us with that name for example: Name: John Smith

4) In the body of the message provide the product and version pertaining to the data file you are submitting

for example: Product: QuickBooks 2008/09 Premier Rxx

- let us know what product and version you have last used to work on the data file that is experiencing a problem

Note: For help on how to determine the product and version of the software you currently have installed click the link below
http://support.quickbooks.intuit.com/support/productidentification.aspx

5) In the body of the message provide a detailed problem description

Let us know as much useful information as you can provide regarding the issue you are experiencing.

The more specific the information you provide the better we can assist you.

Where available or known:

• Indicate the full text of any error messages
• Indicate the specific transaction(s) you are having a problem with
• Indicate which specific accounts or items are affected
• Indicate which specific customer, supplier or employee names are affected
• Indicate which specific amounts are incorrect and what you are comparing this against
• Indicate which specific reports are incorrect and what if any, filters and date ranges you have selected
  
  

for example: File Name is 'The Ice Cream Factory.qbw' with a file size of 1,459KB

7) Send that correctly formatted email to data.recovery@quicken.com.au


What do I do once I receive the e-mail containing the valid Data Services Case Number?

When you receive the email from the Data Recovery Team it will contain download links for the order form and further instructions
regarding submission of your data file. Read the information carefully and follow the instructions.

Once the order form and your data file have both been received we will send you a confirmation via e-mail.

Your case will then enter the data service workflow and we will periodically notify you as your case enters the analysis queue, any progress updates and then a quote for your approval.